
Workaround: In the BlackBerry Administration Service, connect the BlackBerry Collaboration Service to the
BlackBerry Enterprise Server.
If the BlackBerry Domain includes a primary BlackBerry Enterprise Server that is not part of a high availability pair,
if you remove a BlackBerry Administration Service and run the setup application again, you cannot install a standby
BlackBerry Enterprise Server. (DT 615520)
When you run the setup application for a second time and the setup application cannot connect to the BlackBerry
Configuration Database, the setup application displays the "Error initializing system" error message and does not
permit you to change the BlackBerry Configuration Database information. (DT 601826)
Workaround:
1. Click Start > Run.
2. Type regedit.
3. Perform one of the following actions:
• If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research
In Motion\BlackBerry Enterprise Server.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\SOFTWARE
\Wow6432Node\Research In Motion\BlackBerry Enterprise Server.
4. Remove the Database key.
5. Perform one of the following actions:
• If you are running a 32-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE\Research
In Motion\BlackBerry Enterprise Server.
• If you are running a 64-bit version of Windows, navigate to HKEY_CURRENT_USER\SOFTWARE
\Wow6432Node\Research In Motion\BlackBerry Enterprise Server.
6. Remove the Database key.
7. Restart the setup application.
If you use Japanese characters when specifying the name of the BlackBerry Enterprise Server, after the installation
process completes, the BlackBerry Messaging Agent cannot initialize users and the BlackBerry Controller log file
and the Windows Event Viewer include the "AnalyzeEntry: Bad entry received" error message. (DT 580230)
If the setup application cannot create the BlackBerry Monitoring Service database because you do not configure
database permissions, the setup application stops responding. (DT 579856)
Workaround: Configure database permissions and try again.
In BlackBerry Enterprise Server 5.0 SP2 or SP3, you can find the BBSRPTool in C:\Program Files\Research In Motion
\BlackBerry Enterprise Server. (DT 534090)
When you install a standby BlackBerry Enterprise Server, if you select BlackBerry Administration Service in the
Setup options dialog box, you cannot cancel the selection. (DT 525015)
Release Notes
Setup application known issues
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