
If you attempt to create a user account that already exists on the BlackBerry Enterprise Server, the BlackBerry
Administration Service displays the "The BlackBerry Administration Service cannot find the records you were
looking for. All users matching the search criteria have been created. Verify the search criteria you specified and
try again" error message. (DT 455396)
Workaround: You must first delete the existing user account before you can create a new user account with the
same information.
When you click on a BlackBerry MDS Connection Service instance in the Servers and Components sections, the
BlackBerry Administration Service displays a "The request could not be completed" error message if the Default
Server Base Query field has an empty value. (DT 400528)
Workaround: The valid values for the Default Server Base Query field are Null or 1 to 1024.
You cannot open a Microsoft® Word document created using OpenOffice.org version 3.1.1 using the BlackBerry
Administration Service. (DT 356212)
Workaround: Use OpenOffice.org version 2.x to save the file.
The Set Owner Information field in the BlackBerry Administration Service has a character limit of 125 characters.
This is inconsistent with the Set Owner Info field on the BlackBerry device which can save up to 127 characters.
(DT 354917)
Workaround: Restrict the number of characters you enter into the Set Owner Information field in the BlackBerry
Administration Service and the Set Owner Info field on the users' BlackBerry device to under 125 characters.
In German, when you restart a BlackBerry Enterprise Server, the BlackBerry Administration Service displays
question marks (?) for the status. (DT 354723)
After you upgrade the BlackBerry Configuration Database, the user search page might take longer then expected
to display. (DT 354697)
If the name of a public folder includes an underscore (_) and the public folder includes subfolders, the BlackBerry
Administration Service displays the public folder twice (once with the underscore and once without the
underscore). (DT 354629)
When importing 1000 or more user accounts from a file, the BlackBerry Enterprise Server might use more system
resources than expected. (DT 351716)
After a user installs an application on the device using the application loader tool and you assign a new software
configuration with an updated version of the application to the user account, when the user reconnects the device
to the application loader tool, the application loader tool displays the previous version of the application instead
of the updated version. (DT 291336)
Release Notes
BlackBerry Administration Service known issues
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