Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO - - RELEASE NOTES Bedienungsanleitung PDF herunterladen (Seite 59)

When a user logs in to the BlackBerry device dashboard and the BlackBerry device is in a different time zone from

the BlackBerry Monitoring Service, the start and end date of the certificate do not match and the user cannot

connect to the BlackBerry Monitoring Service. (DT 132363)

In certain circumstances, a time-based component threshold triggers immediately after you set the threshold.

(SDR 298777)

In certain circumstances, the BlackBerry Monitoring Service does not run a diagnostic test after the BlackBerry

Configuration Database fails over. (SDR 294753)

An exception error displays when a user with only the View BlackBerry Monitoring Service information permission

searches for user accounts. (SDR 286133)

BlackBerry Policy Service known issues

If the BlackBerry® Policy Service needs to synchronize many IT policies and service books, it might cause an SQL

timeout and constantly resend the same requests to the device. (DT 1097147)

The BlackBerry Policy Service logs "Skip processing as a check is already in progress" as a warning message, though

it is an informational message. (DT 1093070)

In certain circumstances, the BlackBerry Policy Service stops responding because of a null pointer error. (DT

1014472, DT 1006866)

Workaround: Restart the BlackBerry Policy Service.

If the BlackBerry Policy Service cannot connect to the BlackBerry Configuration Database, it crashes. (DT 850530)

For newer BlackBerry devices (for example, BlackBerry® Storm™ 9530 smartphones), you cannot push applications

and the BlackBerry Policy Service includes the following error message in its log file "Device info for hardwareID

0x7001504 could not be found." This error occurs because the hardware IDs for newer devices do not include a

0, as expected. (DT 785193)

Workaround: Update the vendor.xml and device.xml files to include a duplicate section for new devices and change

the hardware IDs to not include a leading 0. For example, for BlackBerry Storm 9530 devices, ensure the files

include both the 0x700150 and 0x0700150 IDs.

When you change which IT policy is associated with a user account, the BlackBerry Policy Service removes owner

information. (DT 759142)

When you move a user account, the BlackBerry Policy Service writes misleading messages to its log file. For example,

"No rows found to update." and "DATA = "PendingSBBlob". The BlackBerry Policy Service does not wait for the

user information to be updated in the ITPolicyStatus table in the BlackBerry Configuration Database. (DT 600132)

Release Notes

BlackBerry Policy Service known issues

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Blackberry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO - - RELEASE NOTES Bedienungsanleitung Seite 59