When you try to access the information for organizer data synchronization for a user, the BlackBerry Administration Service
returns the error "request could not be completed". A corresponding "IndexOutOfBounds" error appears in the BlackBerry
Administration Service logs. (DT 619414)
After you configure the BlackBerry Administration Service to support single sign-on, if you access the BlackBerry Administration
Service from a browser that is located on the same computer as the BlackBerry Administration Service, you see the login page.
(DT 618098)
The BlackBerry Administration Service cannot find a user account if you search for a user's display name that includes an
apostrophe ('). The BlackBerry Administration Service displays the "The BlackBerry Administration Service cannot find the
records you were looking for" error message. (DT 617866)
Workaround: When you type the user's display name, do not include the apostrophe.
In a BlackBerry Domain that includes both BlackBerry Enterprise Server 5.0 SP1 and 4.1 SP6 instances, you cannot change
the memo and address book settings for a user on BlackBerry Enterprise Server 4.1 SP6. (DT 616603)
If you configure a BlackBerry Administration Service pool and you restart multiple BlackBerry Administration Service instances
at a time, the BlackBerry Administration Service instances might not identify a singleton and errors might occur. (DT 613238)
Workaround: Start BlackBerry Administration Service instances one at a time.
In certain circumstances, if you push a software configuration out to a large number of users (for example, 2000), the BlackBerry
Administration Service uses more than its maximum of 670 threads and stops unexpectedly with an out of memory error. (DT
608647)
In certain circumstances, when you reconcile IT policies for large groups (for example, 30,000 users), the reconciliation process
might stop unexpectedly. (DT 605175)
When you access the BlackBerry Administration Service and the BlackBerry Monitoring Service in two different tabs in the
same Windows® Internet Explorer® window, the BlackBerry Administration Service times out. (DT 605059)
Workaround: Access the BlackBerry Administration Service and the BlackBerry Monitoring Service in two different windows.
When you enable Microsoft Active Directory authentication for a large group of users, you must configure each user account
individually, which might take a long time. (DT 602402)
Workaround: Use the BlackBerry® Enterprise Server Resource Kit to configure large groups of user accounts. For more
information, see the documentation for the BlackBerry Enterprise Server Resource Kit.
Release Notes
BlackBerry Administration Service known issues
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