Workaround: Remove the bas-config.properties file from the root directory.
If you type an invalid email address into the Manage Addresses field, the BlackBerry Monitoring Service saves the email address
as (). (313341)
When the BlackBerry Monitoring Service receives a new message, the BlackBerry Monitoring Service closes the Messages window
and does not display the message details. (237654)
If you do not type a value in the SNMP community name field and click Test Configuration Settings, the BlackBerry Monitoring
Service displays an exception error message. (231065)
When you restart a BlackBerry Enterprise Server, the BlackBerry Monitoring Service generates messages that indicate a failover
has occurred. (221109)
The BlackBerry® Client Access License field does not clearly indicate that the value represents the amount of licenses that are
still available. (212137)
In an environment that includes more than one BlackBerry Enterprise Server in the BlackBerry Domain, if you set thresholds for
user accounts at a global level and at a user level and the user accounts are associated with different BlackBerry Enterprise Server
instances, the BlackBerry Monitoring Service does not override thresholds at the global level with the thresholds at the user level.
(169436)
Workaround: Apply the global threshold again from a user who is on the same BlackBerry Enterprise Server.
In certain circumstances, the total user count in the BlackBerry Monitoring Service dashboard is not accurate. (155295)
Workaround: Restart the BlackBerry Monitoring Service services.
When a user logs into the BlackBerry device dashboard and the BlackBerry device is in a different timezone from the BlackBerry
Monitoring Service, the start and end dated of the certificate do not match and the user cannot connect to the BlackBerry
Monitoring Service. (132363)
In certain circumstances, a time-based component threshold triggers immediately after you set the threshold. (SDR 298777)
In certain circumstances, the BlackBerry Monitoring Service does not run a diagnostic test after the BlackBerry Configuration
Database fails over. (SDR 294753)
You cannot change the high availability scope of a BlackBerry Enterprise Server component after you add a threshold on a
BlackBerry Enterprise Server component that uses load balancing (the BlackBerry Router, BlackBerry Administration Service, and
BlackBerry MDS Integration Service). (SDR 294739)
Release Notes
BlackBerry Monitoring Service known issues
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