After you finish: Reassign the IT policies to the user accounts.
Prevent the previous BlackBerry Enterprise Server from connecting to the
BlackBerry Infrastructure
If you try to connect two BlackBerry® Enterprise Server instances to the BlackBerry® Infrastructure using identical SRP credentials,
the BlackBerry Infrastructure deactivates the credentials, and wireless traffic stops.
1. In the Windows® Services, stop all BlackBerry Enterprise Server services.
2. Change the startup type for all BlackBerry Enterprise Server services to Disabled.
Start the new BlackBerry Enterprise Server
In the Windows® Services, start the BlackBerry® Enterprise Server services in the following order:
• BlackBerry Controller
• BlackBerry Router
• BlackBerry Dispatcher
• all remaining services
After you finish: After you complete the upgrade process, users must reactivate their BlackBerry devices. Instruct users to connect
their BlackBerry devices to the BlackBerry® Desktop Manager or BlackBerry® Web Desktop Manager to receive new SRP routing
and service name information.
Upgrade Guide
Prevent the previous BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure
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