Blackberry STORM 9500 SMARTPHONE - VERSION 4.7 Betriebsanweisung

BlackBerry Storm 9500 SmartphoneVersion: 4.7User GuideTo find the latest user guides, visit www.blackberry.com/docs/smartphones.

ShortcutsBlackBerry basics shortcuts• To select an item, click (press) the screen.• To highlight an item, touch the screen lightly.• To move back a sc

Change how you transfer files between your device and your computer1. On the Home screen or in a folder, click the Options icon.2. Click Memory.3. Per

Media troubleshootingI cannot play a song or video on a web pageYour BlackBerry® device might not support the size or file format of the song or video

Lock your device, 218Some features are not available on my deviceThe availability of certain features on your BlackBerry® device might be affected bas

BrowserBrowser basicsBrowsing web pagesVisit a web pageDepending on your wireless service provider, multiple browsers might appear on your BlackBerry®

Move back or forward a web page1. On a web page, press the Menu key.2. Click Back or Forward.Refresh a web page1. On a web page, press the Menu key.2.

Return to the home page1. On a web page, press the Menu key.2. Click Home.Close the browser1. On the Home screen, click the Browser icon.2. Press the

Send a link or picture from a web page1. On a web page, highlight or pause on a link or picture.2. Press the Menu key.3. Click Link Address or Image A

Add a bookmark for a web pageDepending on the browser configuration that you used to visit a web page or add a bookmark, when you click the web page i

4. Highlight a bookmark.5. Press the Menu key.6. Click Delete Bookmark.Add a bookmark folder for web pages1. On the Home screen, click the Browser ico

Web feedsAbout web feedsWeb feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and

• If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the VolumeUp key quick

3. Click Get Audio.Mark a web feed title as opened or unopenedIn a web feed, perform one of the following actions:• Highlight a title. Press the Menu

3. Click Options.4. Click General Properties.5. Change the Default View field.6. Press the Menu key.7. Click Save Options.Change the home page or star

Change display options for web pages1. On the Home screen, click the Browser icon.2. Press the Menu key.3. Click Options.4. Click Browser Configuratio

• Prompt Before Running WML Scripts6. Press the Menu key.7. Click Save Options.Clear a browser cache1. On the Home screen, click the Browser icon.2. P

Browser securityAbout TLSThe BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over t

Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data thatis encrypted usi

4. Press the Menu key.5. Click Add Host.6. Perform one of the following actions:• If the TLS Default field is set to Proxy, in the Host Name field, ty

Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® InternetService.MDS Hosts:Set

To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streamingmedia check box

Date, time, and alarmSet the date and time1. In the clock, press the Menu key.2. Click Options.3. Click Set Time.4. Click the Time field.5. Slide your

PhonePhone basicsFind your phone numberPerform one of the following actions:• To view your active phone number, from the Home screen, press the Send k

5. Press the Menu key.6. Click Save.Change the clock faceYou can set a different clock face for the clock, stopwatch and timer.1. On the Home screen,

3. Click Options.4. In the Bedside Mode section, perform any of the following actions:• To receive LED notification when bedside clock mode is turned

Use the stopwatch1. On the Home screen, click the Clock icon.2. Press the Menu key.3. Click Stopwatch.4. Click the start/stop icon.5. Perform any of t

Date, time, and alarm troubleshootingThe time on my device is incorrect1. In the clock options, click Set Time.2. Try performing the following actions

Personal organizerContactsContact basicsAdd a contact1. In the contact list, click Add Contact.2. Type the contact information.3. Press the key.4. Cl

Add a pause or a wait to a phone number1. After typing the main part of a phone number in a phone number field, press the Menu key.2. Click Add Pause

• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.• To start a new conta

11. Press the Menu key.12. Click Crop and Save.Delete the caller ID picture for a contact1. In the contact list, highlight a contact.2. Press the Menu

6. Press the Menu key.7. Click Save Group.Note: When you delete a contact from a mailing list, the contact remains in your contact list.View a mailin

Contact list optionsSort contacts or tasks1. In the contact list or task list, press the Menu key.2. Click Options.3. If necessary, click General Opti

Place a call on holdIf your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.1. During a call, press the Menu key.2.

Contact troubleshootingCustom contact list field data is not appearing on my computerYou can only synchronize the data in a custom contact list field

2. Press the key.3. Click New.4. Type the appointment information.5. If the appointment recurs, change the Recurrence field.6. Press the key.7. Cli

6. Press the Menu key.7. Click Save.Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. In a messag

Related topicsTurn off your device, 212Recurrence fieldsEvery:Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or ta

1. In a meeting, in the Accepted or Declined field, highlight a contact.2. Press the Menu key.3. Click one of the following menu items:• Invite Attend

Change the snooze time for reminders, 133Change the start and end time for days1. On the Home screen, click the Calendar icon.2. Press the Menu key.3.

3. Click Options.4. Click General Options.5. Change the First Day of Week field.6. Press the Menu key.7. Click Save.Hide free time in Agenda view1. On

2. In an application, press the Menu key.3. Click Options.4. If necessary, click General Options.5. Change the Confirm Delete field to No.6. Press the

Change the calendar that reminds you of appointments1. On the Home screen, click the Calendar icon.2. Press the Menu key.3. Click Options.4. Click a c

TasksTask basicsCreate a task1. On the Home screen or in a folder, click the Tasks icon.2. Click Add Task.3. Type the task information.4. Set a due da

To end the call, press the End key.Related topicsTurn on dialing from the Lock screen, 27About using a headsetYou can purchase an optional headset to

• To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save.Hide completed tasks1. On th

6. Click Save.Change the snooze time for reminders1. On the Home screen, click the Calendar or Tasks icon.2. Press the Menu key.3. Click Options.4. If

MemosMemo basicsCreate a memo1. On the Home screen or in a folder, click the MemoPad icon.2. Click Add Memo.3. Type the memo information.4. Press the

Delete a memo1. On the Home screen or in a folder, click the MemoPad icon.2. Highlight a memo.3. Press the Menu key.4. Click Delete.Memo list optionsT

Create a category for contacts, tasks, or memos1. In the contact list, task list, or memo list, press the Menu key.2. Click Filter.3. Press the Menu k

CalculatorUse the calculatorIf you are using your BlackBerry® device in landscape view, there are additional functions available for use.• If you are

NotificationsNotification basicsAbout notifications and sound profilesSound profiles define how your BlackBerry® device notifies you of calendar and t

Silence your deviceIn the sounds application, perform one of the following actions:• To receive LED notification only, click Silent.• To receive vibra

11. Click Save.Download a ring toneDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Media

To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On.Turn on LED notification for wireless coverage1.

VolumeAdjust the volume• To increase the volume, press the Volume Up key.• To decrease the volume, press the Volume Down key.Change the default volume

TypingTyping basicsType a symbolPerform one of the following actions:• If you are using your BlackBerry® device in portrait view with the SureType® ke

Cancel a text selection1. With text selected, press the Menu key.2. Click Cancel Selection.Set the cursor speed1. On the Home screen or in a folder, c

2. Set the Portrait View Keyboard field.3. Press the Menu key.4. Click Save.Typing input methodsAbout typingWhen you need to type, your BlackBerry® de

For example, to type run, you would press the R key twice, the U key once, and the N key twice.Switch typing input methods1. On the Home screen or in

Arabic typing input methodType in Arabic using SureType technologyTo perform this task, you must be using your BlackBerry® device in landscape view.Yo

Korean typing input methodTyping tips for the Korean typing input method• To type the alternate character on a key, press the key twice.• To type a nu

Change options for checking spellingYou can change the type and length of words that the spelling checker includes when checking spelling.1. On the Ho

9. Press the Menu key.10. Click Save.Delete a word from the custom dictionary1. On the Home screen or in a folder, click the Options icon.2. Click Spe

6. Change the word.7. Press the Enter key.8. Press the Menu key.9. Click Save.Delete a word from the custom dictionary1. On the Home screen, click the

AutoTextAbout AutoTextAutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replac

Voice mailCheck your voice mail1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Call Voice Mail.Change the voice mail access

3. Click an AutoText entry.4. Change the AutoText entry.5. Press the Menu key.6. Click Save.Delete an AutoText entry1. On the Home screen or in a fold

Typing troubleshootingSureType technology does not recognize a wordUse the list that appears when you type to help you build words that SureType® tech

LanguageChange the display languageTo perform this task, you must have more than one language on your BlackBerry® device. For more information, contac

4. Press the Menu key.5. Click Save.Change the voice dialing languageTo perform this task, you must have more than one language on your BlackBerry® de

Display and keyboardBacklightingAbout backlightingThe backlighting for the screen is designed to adjust automatically so that you can use your device

2. Click Pictures.3. Click a category.4. Highlight a picture.5. Press the key.6. Click Set As Home Screen Image.To clear the picture from the Home s

Add an application folder1. On the Home screen, press the Menu key.2. Click Add Folder.3. Type a name for the folder.4. To change the folder icon, cli

Keyboard optionsTurn on key tones1. On the Home screen or in a folder, click the Options icon.2. Click Screen/Keyboard.3. Set the Key Tone field to On

Switch themes1. On the Home screen or in a folder, click the Options icon.2. Click Theme.3. Click a theme.Delete a themeYou can only delete themes tha

Display troubleshootingMy device screen turns offWhen you do not use your BlackBerry® device for a period of time, the screen turns off to conserve ba

5. Press the Menu key.6. Perform one of the following actions:• To change the contact that is assigned to a speed dial key, click Edit. Click a new co

SearchMessages, attachments, and web pagesSearch for messagesYou can search for messages on your BlackBerry® device. You might also be able to search

Include Encrypted Messages:Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages.Service:If your

Search for text in a message, in an attachment, or on a web pageTo search for text in a presentation, you must view the presentation in text view or i

Organizer dataSearch for organizer dataYou can search for organizer data on your BlackBerry® device that contains specific information.1. On the Home

SynchronizationAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, t

7. Press the Menu key.8. Click Save.It takes a short period of time for messages to be deleted over the wireless network.To delete messages on your de

Manage email reconciliation conflictsSet the On Conflicts option for each email address that is associated with your BlackBerry® device.1. On the Home

Delete all device dataBefore you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you

Reconcile email messages over the wireless network, 172I am not receiving email messages from personal folders on my computerIf your BlackBerry® devic

Bluetooth technologyBluetooth technology basicsAbout Bluetooth technologyBluetooth® technology is designed to enable you to establish a wireless conne

1. On the Home screen or in a folder, click the Options icon.2. Click Language.3. Change the Voice Dialing Language field.4. Press the Menu key.5. Cli

Connect to a paired Bluetooth enabled deviceTo perform this task, you must turn on Bluetooth® technology.1. On the Home screen or in a folder, click t

7. Click Save.Send a media fileTo perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.You can only send m

Bluetooth technology optionsPrevent your device from sharing contacts with Bluetooth enabled devices1. On the Home screen or in a folder, click the Op

5. In the Device Name field, type a name for your BlackBerry® device.6. Press the Menu key.7. Click Save.Turn off Bluetooth connection notification1.

Bluetooth profilesDepending on your BlackBerry® device model and wireless network, some profiles might not be supported.Headset (HSP)This profile allo

Encrypt data that you send or receive using Bluetooth technologyTo perform this task, the paired Bluetooth® enabled device must support data encryptio

I cannot pair with a Bluetooth enabled deviceTry performing the following actions:• Verify that your BlackBerry® device is compatible with the Bluetoo

GPS technologyDepending on your wireless service provider, this feature might not be supported.About GPS technologyDepending on your wireless service

3. Click GPS.4. Perform one of the following actions:• To turn off location aiding, change the Location Aiding field to Disabled.• To turn off locatio

MapsMap basicsGet directions1. On the Home screen, click the Maps icon.2. On a map, press the Menu key.3. Click Get Directions.4. Perform one of the f

• To increase matches, set the Sensitivity field closer to Reject Less.• To reduce the number of incorrect matches, set the Sensitivity field closer t

• To specify your current location, click Where I Am. Your BlackBerry® device must have a built in GPS receiver or be paired with aBluetooth® enabled

Set a home or work address1. On a map, press the Menu key.2. Click Layers.3. If necessary, expand the Favorites folder and the Locations folder.4. Hig

3. Click Add To Favorites.4. Perform any of the following actions:• To rename the bookmark, in the Label field, type a new name.• To file the bookmark

4. Click Favorites.5. Highlight a bookmark.6. Press the Menu key.7. Click Move.8. Click a new location.Map optionsSet the GPS receiver that you use to

2. Click North Up.To view the direction that you are moving at the top of the map again, press the Menu key. Click Track Up.Hide the tracking informat

View a geotagged picture on a mapWhen you highlight a geotagged picture that is saved on your BlackBerry® device, a globe indicator appears beside the

BlackBerry MessengerContactsAdd a contactYou must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger cont

Turn off invitation forwarding optionsIf you turn off invitation forwarding, contacts that you invite can only accept invitations from the original em

4. Click OK.Move a contact to a different group1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact.2. Press the Menu key.3. C

Add an emoticon1. During a BlackBerry® Messenger conversation, press the Emoticon key.2. Click an emoticon.Send a file to a contact1. During a BlackBe

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Disconnect a contact from a conference callDepending on your wireless service provider and wireless network, this feature might not be supported.1. Du

5. Click Save.To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes.Prevent conversations from appearing in the main

4. Type a message.5. Click OK.Send your GPS location to a contactTo perform this task, you must set a GPS receiver to use.1. In BlackBerry® Messenger,

Show when you are listening to an audio file1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key.2. Click Options.3. Change the

ApplicationsSwitch applications1. In any application, press the Menu key.2. Click Switch Application.3. Perform one of the following actions:• If the

Legal notice, 263Delete a third-party applicationIf your device is associated with an email account that uses a BlackBerry® Enterprise Server, you mig

• to access new applications and features• to resolve a technical issue• your wireless service provider requires that you update the BlackBerry Device

Return to the previous version of the BlackBerry Device SoftwareYou can only return to the previous version of the BlackBerry® Device Software within

• On the Home screen, click Options. Click Advanced Options. Click Applications. Highlight the application. Press the Menu key. ClickCompatibility Mod

Wireless network coverageFind information about wireless coverage indicatorsYour BlackBerry® device uses various indicators to indicate the current wi

Red:Bluetooth technology is turned off.Turn on LED notification for wireless coverage1. On the Home screen or in a folder, click the Options icon.2. C

Add notes to a call log1. From the Home screen, press the Send key.2. Click the call log icon.3. Highlight a call log.4. Press the Menu key.5. Click V

Add a wireless network to the preferred wireless network listTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network

Depending on your wireless service plan, this feature might not be supported.1. On the Home screen or in a folder, click the Options icon.2. Click Mob

Switch wireless networks manuallyTo perform this task, your wireless service plan must include this service and your BlackBerry® device must be connec

Turn off a wireless connection, 206Switch wireless networks manually, 210User GuideWireless network coverage211

Power, battery, and memoryTurn off your deviceDepending on your theme, the location or name of the Power Off icon might differ from the location or na

• Charge your device regularly.• Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on

• Delete applications and languages that you do not use.• If you recently updated the BlackBerry® Device Software over the wireless network, delete th

SIM cardDepending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card.About the SIM card phone bo

2. Highlight a phone number.3. Press the Menu key.4. Click Copy to SIM Phone Book.5. Press the Menu key.6. Click Save.Change a SIM card contact1. In t

About SIM card securityYou can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM

5. Click View History.6. Press the Menu key.7. Click Edit Notes.8. Press the Menu key.9. Click Clear Field.10. Press the Menu key.11. Click Save.Call

SecuritySecurity basicsAbout the device passwordIf you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry bef

To unlock the screen, press the Power key or the Power/Lock key again. If necessary, type your device password.Set a limit for device password attempt

Set criteria for randomly generated passwords1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the Menu key

6. Press the Menu key.7. Click Save.Delete a password from the password keeper1. On the Home screen or in the Applications folder, click the Password

EncryptionAbout file encryptionFile encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that c

Protect your device dataTo perform this task, you must have set a BlackBerry® device password.1. On the Home screen or in a folder, click the Options

About content compressionContent compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that da

• To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean WhenHolstered field to No

8. Click Search.9. Click a certificate.10. Click Add Certificate to Key Store.View properties for a certificate1. On the Home screen or in a folder, c

This field displays the SHA-1 digital thumbprint of the certificate.MD5 Thumbprint:This field displays the MD5 digital thumbprint of the certificate.V

3. Click Options.4. Click Call Forwarding.5. Perform one of the following actions:• To forward all calls to a call forwarding number, select the Forwa

6. Click Show Chain.Certificate statusCertificate status indicators:The certificate has a corresponding private key that is stored on your BlackBerry®

Revoke a certificateIf you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not upd

Certificate optionsChange the display name for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security Options.3.

Turn off the fetch status prompt that appears when you add a certificate to the key store1. On the Home screen, click the Options icon.2. Click Securi

5. Click Download Keys.Download an updated PGP key from an LDAP certificate server1. On the Home screen or in a folder, click the Options icon.2. Clic

Fingerprint:This field displays the PGP key fingerprint in hexadecimal format.Send a PGP keyWhen you send a PGP® key, your BlackBerry® device sends th

:The PGP key is trusted and valid, and the revocation status of the PGP key is good.:The revocation status of the PGP key is unknown or the key is wea

PGP key revocation reasonsUnknown:The revocation reason does not match any of the predefined reasons.Superseded:A new PGP® key is replacing an existin

9. Press the Menu key.10. Click Save.When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key whe

7. Press the Menu key.8. Click Save.Change connection information for a certificate server1. On the Home screen or in a folder, click the Options icon

Delete a call forwarding phone numberYou can only delete call forwarding phone numbers that you have added.1. From the Home screen, press the Send key

Send connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security Options.3. Click Ce

5. Click Change Password.Synchronize the key store password with the device passwordIf you synchronize the key store password with the device password

Turn off automatic backup of key store dataBy default, items in the key store on your BlackBerry® device are backed up or restored when you back up or

Smart cardsAbout using a smart card with your deviceSmart cards store certificates and private keys. You can use a smart card reader to import certifi

2. Click Security Options.3. Click Certificates.4. Press the Menu key.5. Click Import Smart Card Certs.6. Type your smart card password.7. Select the

Switch smart password filtersIn a blank password field, press the Enter key.The indicator for the new smart password filter appears beside the passwor

3. Click Smart Card.4. Change the PIN Caching field to Enabled.5. Press the Menu key.6. Click Save.Your BlackBerry® device stores the pass phrase for

Verify security software1. On the Home screen or in a folder, click the Options icon.2. Click Security Options.3. Click General Settings.4. Press the

4. Type the APN information.5. Press the Menu key.6. Click Save.Turn on safe modeWhen you start your BlackBerry® device, you can turn on safe mode to

Phone:Set whether third-party applications can make calls or access call logs.Location Data:Set whether third-party applications can use your GPS loca

Change the call blocking password1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Options.4. Click Call Barring.5. Press the

Data permissions for third-party applicationsEmail:Set whether third-party applications can access email messages, SMS text messages, MMS messages, or

Service books and diagnostic reportsService booksAbout service booksService books determine which services are available on your BlackBerry® device.Yo

Diagnostic reportsAbout diagnostic reportsDiagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If

2. Click Mobile Network.3. Press the Menu key.4. Click Diagnostics Test.5. Highlight a report.6. Press the Menu key.7. Click Delete or Delete All.Set

BrickBreakerAbout BrickBreakerThe object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the brick

BrickBreaker scoringCatching a capsule:50 pointsShooting a brick with the gun:50 pointsHitting a brick with the ball:10 pointsShooting a brick with th

Check the high scores on the BrickBreaker web site1. On the Home screen or in a folder, click the BrickBreaker icon.2. Press the Menu key.3. Click Hig

Word Mole gameWord Mole game basicsAbout the Word Mole gameThe object of the Word Mole™ game is to form words using the letters in the garden. If you

Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in asingle word.Star

Submit a score to the Leaderboard on the Word Mole game web siteAt the end of a single-player game, you might be prompted to submit your score.If you

1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Options.4. Click FDN Phone List.5. Press the Menu key.6. Click New.7. Type

• To set bonuses for a game, set the Bonuses field.3. Click OK.Change your screen name1. On the Multiplayer Game Setup screen, click your screen name.

GlossaryADNAn abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services.APNaccess point

FDNFixed Dialing NumberFIPSFederal Information Processing StandardsGPSGlobal Positioning SystemGSMGlobal System for Mobile communications®HTTPHypertex

OCSP serverA BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand.personal certificateA personal certifica

SSLSecure Sockets LayerTCPTransmission Control ProtocolTLSTransport Layer SecurityTriple DESTriple Data Encryption StandardTTYteletypeVPNvirtual priva

Legal notice©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and relatedtrademarks

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPEOF DAMAGES RELATED TO THIS DOCUMEN

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Smart dialingAbout smart dialingYou can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify

TTY supportDepending on your wireless service provider, this feature might not be supported.About TTY supportWhen you turn on TTY support and you conn

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to allphone number

ContentsShortcuts...

• To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.6. Press the Menu key.7. Click Save.To sort pho

Answer calls automatically when you remove your device from the holster1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Opti

• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing listor turn off

My device does not recognize names or numbers in voice commandsTry performing the following actions:• Say the first name and the last name of your con

MessagesMessage basicsComposing messagesCheck spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. In a me

2. Click Attach Address or Attach Contact.3. Click a contact.Add a signatureTo perform this task, your BlackBerry® device must be associated with an e

• Type a contact name.• Type part of a contact name. Click a contact.5. Type a message.6. Press the key.7. Click Send.Related topicsSearch for conta

Send an MMS messageDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Messages icon.2. Pres

2. Highlight the message.3. Press the Menu key.4. Click Delete.Managing messagesOpen a messageIf your BlackBerry® device is associated with more than

View messages in a specific folderYou can view email messages and MMS messages in a specific folder.1. On the Home screen, click the Messages icon.2.

Documents...

Related topicsSearch for contacts in your organization's address book, 123Mailing lists, 125Delete the original text from a reply message1. When

10. Click Save.Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the

Create an email message filterTo perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterpris

CC to me:Set whether the email message filter applies to email messages that include your email address in the CC field.BCC to me:Set whether the emai

5. Highlight an email message filter.6. Press the Menu key.7. Click Move.8. Click the new location.Delete an email message filter1. On the Home screen

Request delivery or read confirmation for email messagesDepending on your wireless service provider, this feature might not be supported.1. On the Hom

3. Click Options.4. Click General Options.5. Change the Hide Filed Messages field to Yes.6. Press the Menu key.7. Click Save.Receive only the first se

PIN messagesAbout PIN messagesA PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contac

SMS text messagesSMS text message basicsAbout SMS text messagesWith an SMS phone number, you can send and receive SMS text messages. An SMS phone numb

Options for SMS text messagesTurn off AutoText for SMS text messages1. On the Home screen or in a folder, click the Options icon.2. Click SMS.3. Set t

Set options for bedside clock mode...

Set how long your service center attempts to send SMS text messagesIf you send an SMS text message and it cannot be delivered immediately, your servic

5. Perform one of the following actions:• If a cell broadcast channel appears on the screen, select the check box beside the channel.• If a cell broad

MMS messagesMMS message basicsAbout MMS messagesWith an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg,

• Attach Picture• Attach Audio• Attach Video• Attach Voice Note3. Click a media file.4. To add another media file, repeat steps 1 to 3.5. To customize

Add a contact to your contact list from an MMS message1. In an MMS message, highlight a vCard® attachment.2. Press the Menu key.3. Click View Attachme

2. Click Options.The Estimated Size field displays the size of the MMS message.Stop receiving MMS messages when roaming1. On the Home screen or in a f

Set how long your device stores messages1. On the Home screen, click the Messages icon.2. Press the Menu key.3. Click Options.4. Click General Options

About multiple message listsDepending on your email setup option, you might be able to associate your BlackBerry® device with more than one email acco

6. Press the Menu key.7. Click Save.View call logs in the messages application1. From the Home screen, press the Send key.2. Press the Menu key.3. Cli

3. Click Firewall.4. Press the Menu key.5. Click Configure Exceptions.6. Press the Menu key.7. Click one of the following menu items:• Add Email Addre

Backlighting...

Sign or encrypt a messageYou can sign or encrypt email messages and PIN messages.1. When composing a message, change the Encoding field.2. If necessar

Add a certificate from a message1. In a message, highlight a digital signature indicator.2. Press the Menu key.3. Click Import Sender’s certificate.Ad

S/MIME-protected message statusDigital signature indicators for S/MIME protected messages:Your BlackBerry® device verified the digital signature.:Your

2. Press the Menu key.3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.S/MIME-protected message optionsChange your signing or encrypti

About message classificationsIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports th

Request delivery notification for signed S/MIME-protected messages1. On the Home screen or in a folder, click the Options icon.2. Click Security Optio

I cannot open an attachment in an encrypted messageThe attachment information might not be available on the BlackBerry® Enterprise Server, your admini

Attach a PGP key to a messageYou can attach a PGP® key to email messages and PIN messages.1. When composing a message, press the Menu key.2. Click Att

Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the Menu key.3.

:The key status is not current, or your device requires more data to verify the trust status of the key.:The sender’s PGP key is expired.PGP protected

Maps troubleshooting...

5. Press the Menu key.6. Click Save.About message classificationsIf your BlackBerry® device is associated with an email account that uses a BlackBerry

5. Press the Menu key.6. Click Save.Turn off the prompt that appears before a PGP protected message is truncated1. On the Home screen or in a folder,

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® clientworking with PGP®

• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,that you wan

Some messages no longer appear on my deviceIf your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS m

I cannot turn on cell broadcastingYour SIM card might not support the display languages that you have selected for cell broadcast messages.Clear the c

AttachmentsAttachment basicsAbout attachmentsYou can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot

Stop downloading an attachment1. In a message, highlight an attachment that you are downloading.2. Press the Menu key.3. Click Cancel Download.Open a

DocumentsOpen a password-protected .pdf fileTo perform this task, your BlackBerry® device must be associated with an email account that uses the Black

4. Press the Enter key.View the content of a cellIn a spreadsheet, click a spreadsheet cell.View a list of worksheets1. In a spreadsheet, press the Me

Set your device to turn on and turn off automatically...

Media filesView a list of pages in a multi-page .tif fileYou can view a list of pages in a multi-page .tif file, such as a scanned fax document saved

Zoom in to or out from a slideWhen viewing a presentation in slide view, touch the screen twice quickly.To zoom out, press the Escape key.Save a slide

Attachment troubleshootingA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® device.1. To do

Camera and video cameraDepending on your BlackBerry® device, the camera or video camera feature might not be supported. Depending on your device model

1. On the Home screen, click the Camera icon.2. Press the Menu key.3. Click Video Camera.4. Click the record icon.5. To pause recording, click the pau

Change the location for storing pictures or videos1. On the Home screen, click the Camera icon.2. Press the Menu key.3. Click Options.4. Perform any o

Camera and video camera troubleshootingI cannot save pictures or videosYour BlackBerry® device memory or media card might not have enough available me

MediaTransferring and downloading media filesAbout transferring and synchronizing media filesYou can connect your BlackBerry® device to your computer

Transfer a file between your device and your computer using mass storage mode orMTPMass storage mode and MTP enable you to transfer files between a me

6. Click one of the following menu items:• Send As Email• Send As MMS• Send Using BluetoothDownload a ring toneDepending on your wireless service plan

About BrickBreaker...

Play a media file on a web page1. On a web page, click a media file.2. Click Open.Shuffle songs1. On the Home screen, click the Media icon.2. Click Mu

4. Perform any of the following actions:• To pause recording, click the pause icon. To resume recording, click the record icon.• To stop recording, cl

About using a headsetYou can purchase an optional headset to use with your BlackBerry® device.If you use a headset, you can use a headset button to an

4. Highlight a standard playlist.5. Press the Menu key.6. Click View.7. Perform any of the following actions:• To add a song, press the Menu key. Clic

7. Click Save.Delete a playlist1. In the media application, click Music.2. Click Playlists.3. Highlight a playlist.4. Press the Menu key.5. Click Dele

10. Click Move Into.Delete a media fileYou can only delete songs, ring tones, videos, or voice notes that you added.1. On the Home screen, click the M

4. If necessary, click a folder.5. Highlight a picture.6. Press the Menu key.7. Click View Slide Show.To close the slide show, press the Escape key.Ch

Managing picturesSave a pictureSave picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.1. Open a

Move a pictureYou can only move pictures that you added.1. On the Home screen, click the Media icon.2. Click Pictures.3. Click a category.4. Highlight

5. Complete the instructions on the screen.View the amount of available memory1. On the Home screen or in a folder, click the Options icon.2. Click Me