Blackberry PROFESSIONAL SOFTWARE FOR MICROSOFT EXCHANGE Bedienungsanleitung PDF herunterladen (Seite 12)

Possible cause Possible solution

2. On the BlackBerry Server tab, click Edit MAPI Profile.

3. On the Advanced tab, in the Logon network security

drop-down list, click NT Password Authentication.

4. Click Apply.

The Microsoft Windows account that is used to run the

BlackBerry Professional Software was deleted.

Restore the Microsoft Windows account from a backup file, or

create a new account. For more information about how to create

a new account, see the BlackBerry Professional Software

Getting Started Guide.

The Microsoft Windows account that is used to run the

BlackBerry Professional Software was migrated to a

new server, and its location was not updated through

directory replication.

1. On the server that hosts the BlackBerry Professional

Software, on the taskbar, click Start > Run.

2. Type cd\Program Files\Research In Motion

\BlackBerry Enterprise Server\Utility

3. Type handheldcleanup.exe -u

4. In the ProfileName drop-down list, click

BlackBerryServer.

5. Click OK.

6. At the command prompt, type the name of the server that

hosts the BlackBerry Professional Software as the name

appears on the Home tab of the BlackBerry Manager.

7. To exit from the command prompt window, type exit.

8. In the Microsoft Windows Services panel, restart the

BlackBerry services.

Microsoft® Outlook® is installed on the server that

hosts the BlackBerry Professional Software.

1. Remove Microsoft Outlook from the host server.

2. Install or re-apply Microsoft Exchange Administration 4.5

Service Pack 4 or the Microsoft Exchange System

Management Tools for Microsoft Exchange 2000 or

Microsoft Exchange 2003.

The Server Routing Protocol (SRP) identifier is not listed

in Exchange 5.5 Administrator > Configuration >

BlackBerry Servers > System Info.

Uninstall and then re-install the BlackBerry Professional

Software using the same configuration information that you

used in the original installation.

Migration Guide

Service failed to start, generating error 5305

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