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Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless
network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Press the Menu key.
6. Click Run.
View a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click View Report.
Submit a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click Email Report or PIN Report.
Delete a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
User Guide
Service books and diagnostic reports
268
- User Guide 1
- SWD-693131-0825025122-001 2
- Contents 3
- Shortcuts 10
- Message shortcuts 11
- Attachment shortcuts 11
- Calendar shortcuts 13
- Typing shortcuts 14
- Search shortcuts 14
- Map shortcuts 14
- Phone basics 16
- Emergency calls 18
- Adjust the volume 19
- Voice dialing 21
- Turn off voice prompts 22
- Conference calls 23
- Leave a conference call 24
- Call logs 25
- Call waiting 26
- Call forwarding 27
- Call blocking 28
- Fixed dialing 29
- Turn on fixed dialing 30
- Smart dialing 31
- TTY support 32
- Multiple phone numbers 32
- Phone options 33
- Phone shortcuts 35
- Phone troubleshooting 36
- Messages 38
- Sending messages 39
- Send a PIN message 40
- Send an SMS text message 40
- Send an MMS message 41
- Reply to a message 41
- Forward a message 41
- Resend a message 41
- Stop a message from sending 41
- Managing messages 42
- Email messages 43
- File an email message 44
- Email message filters 45
- Email message options 48
- Hide filed email messages 49
- PIN messages 51
- SMS text messages 52
- Options for SMS text messages 53
- Cell broadcasting 54
- MMS messages 56
- MMS message attachments 57
- MMS message options 58
- Message list options 59
- About multiple message lists 61
- Hide sent messages 61
- Block incoming messages 62
- S/MIME-protected messages 64
- Encryption status indicators 67
- About message classifications 68
- PGP protected messages 70
- Attach a PGP key to a message 71
- Add a PGP key from a message 71
- PGP protected message status 72
- PGP protected message options 73
- Message troubleshooting 76
- I cannot file email messages 77
- Attachments 80
- Open a link in an attachment 81
- Documents 82
- Spreadsheets 82
- View the content of a cell 83
- View a list of worksheets 83
- Switch worksheets 83
- Change the size of a column 83
- Media files 84
- Presentations 84
- Attachment troubleshooting 86
- Camera and video camera 87
- Record a video 88
- The flash dims or turns off 90
- Download a ring tone 92
- Play a media file 93
- Shuffle songs 93
- About using a headset 95
- Managing media files 96
- Create an automatic playlist 97
- Repeat a playlist 97
- Rename a playlist 97
- Delete a playlist 97
- Rename a media file 98
- Move a media file 98
- Viewing pictures 99
- View pictures by name 100
- Pan a picture 100
- Rotate a picture 100
- Managing pictures 101
- Move a picture 102
- About media cards 102
- Turn off media card support 103
- About file encryption 103
- Media shortcuts 104
- Media troubleshooting 105
- Browser basics 107
- Browser bookmarks 111
- Web feeds 113
- Listen to web feed content 114
- Change a web feed 114
- File a web feed 114
- Delete a web feed 114
- Browser options 115
- Clear a browser cache 117
- Clear the browser history 117
- About browser configurations 117
- Browser security 118
- TLS options 119
- WTLS options 119
- Browser push 120
- Browser shortcuts 121
- Browser troubleshooting 122
- Date, time, and alarm 124
- Change the clock face 125
- Display a second time zone 125
- Turn on bedside clock mode 125
- Turn on the alarm 126
- Silence the alarm 126
- Use the stopwatch 126
- Set the timer 127
- Personal organizer 128
- Customizing contacts 130
- Mailing lists 131
- Multiple contact lists 132
- Contact list options 133
- Calendar 134
- Schedule a meeting 135
- Recurrence fields 135
- Schedule an alarm 136
- Check spelling 136
- Switch days in Day view 136
- Meetings 137
- Contact a meeting participant 138
- Conference call meetings 139
- Calendar options 140
- View tasks in a calendar 141
- Hide free time in Agenda view 142
- Multiple calendars 143
- Calendar troubleshooting 145
- Task basics 145
- Change a task 146
- Change the status of a task 146
- Hide completed tasks 146
- Send a task or memo 146
- Task list options 147
- Memo basics 148
- Memo list options 149
- Categories 150
- Calculator 151
- Notification profiles 152
- Change a notification profile 153
- Delete a notification profile 153
- Silence your device 153
- LED notification 154
- Custom notification 155
- About custom ring tones 157
- Typing basics 158
- Cancel a text selection 159
- Set the cursor speed 159
- Turn on key tones 159
- Typing input methods 160
- Spelling checker 161
- Custom dictionary 163
- AutoText 165
- Typing troubleshooting 167
- Language 168
- Switch typing input methods 169
- Language troubleshooting 171
- Display and keyboard 172
- Set owner information 173
- Change the display font 173
- About organizing applications 173
- Add an application folder 173
- Hide an application icon 174
- Delete an application folder 174
- Change an application folder 174
- Move an application icon 174
- Keyboard options 175
- Set the trackpad sensitivity 176
- Turn on standby mode 176
- About themes 176
- Switch themes 176
- Delete a theme 176
- Accessibility options 177
- Display troubleshooting 177
- Search for messages 178
- Search criteria 178
- Manage message search results 179
- View a list of saved searches 180
- Change a saved search 180
- Delete a saved search 180
- Organizer data 181
- Synchronization 183
- Delete all device data 186
- Bluetooth technology 188
- Send a media file 190
- Bluetooth technology options 191
- Turn off a Bluetooth profile 192
- Bluetooth profiles 193
- GPS technology 196
- I cannot use GPS technology 197
- Map basics 198
- Track your movement 199
- Show or hide a layer on a map 199
- Navigation 200
- Maps bookmarks 200
- Map options 202
- Geotag pictures that you take 203
- Maps troubleshooting 204
- BlackBerry Messenger 205
- Rename a contact 206
- Delete a contact 206
- Add a group 206
- Conversations 207
- Availability 210
- Applications 212
- Application troubleshooting 215
- Wireless network coverage 216
- Wi-Fi technology 220
- Connect to a Wi-Fi network 221
- About Wi-Fi profiles 221
- Delete a Wi-Fi profile 223
- Change a Wi-Fi profile 224
- UMA connection settings 226
- Power, battery, and memory 229
- SIM card 232
- Change a SIM card contact 233
- Delete a SIM card contact 233
- About SIM card security 234
- Change the SIM card PIN code 234
- Security 235
- Password keeper 236
- Copy a password 238
- Prevent password copying 238
- Encryption 239
- Protect your device data 240
- About encryption keys 240
- Generate an encryption key 240
- Memory cleaning 241
- Certificates 242
- Certificate properties 243
- Send a certificate 244
- Delete a certificate 244
- Certificate status 245
- Revoke a certificate 246
- Certificate options 247
- PGP keys 248
- View properties for a PGP key 249
- PGP key properties 249
- Send a PGP key 250
- Delete a PGP key 250
- Clear the PGP data cache 250
- PGP key status 251
- PGP key status indicators 251
- Revoke a PGP key 252
- PGP key revocation reasons 252
- PGP key options 252
- PGP key shortcuts 253
- Certificate servers 254
- Delete a certificate server 255
- Key stores 256
- Smart cards 258
- About smart password entry 260
- Turn off smart password entry 260
- Switch smart password filters 260
- Software tokens 262
- VPN settings 262
- About security self-tests 263
- Verify security software 264
- Turn on safe mode 265
- Security troubleshooting 267
- Service books 269
- Diagnostic reports 270
- Wi-Fi diagnostic reports 271
- 10. Click Save 273
- BrickBreaker 274
- BrickBreaker scoring 275
- Play BrickBreaker 275
- Set the paddle speed 275
- Glossary 277
- Legal notice 281
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