Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2 Bedienungsanleitung PDF herunterladen (Seite 48)

Merkana Travel Agency

OpenScape Office

Solution

 OpenScape Office MX – unified communications

solution with integrated OpenScape Office Contact

Center service

 SEN retailer Telefonbau Schneider, determined that

OpenScape Office was the ideal solution to meet all

customer requirements, requested by the business

travel agency.

 The integrated multi-channel contact center offers

presence status information and achieves superior

first –contact resolution via all communication

channels, such as fax, e-mail and telephone.

Value

 ‘Higher customer satisfaction thanks to better

reachability

 Smooth transition and fast acclimation through

intuitive PC user-interface

 Optimized work routines, which offer opportunities to

increase earnings

 Seamless integration in the existing infrastructure

 Investment protection, because existing phone and

communication systems can still be used

 Reduced operating costs thanks to easy

administration

Merkana Travel Agency

is a reliable and competent partner throughout Germany for upmarket business and personal

travel. Because with the Merkana service oasis, your vacation starts with your booking.

Companies appreciate the individual business offerings and smooth procedures…

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Blackberry INTERNET SERVICE - FEATURE AND TECHNICAL OVERVIEW V3.2 Bedienungsanleitung Seite 48