Blackberry 7100V - GETTING STARTED GUIDE 5-CLICK BIS Betriebsanweisung Seite 31

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DescriptionResult
The mobile server has sent the message to the device.
Salesforce cannot detect if the message was received by the
device.
Message successfully queued
A temporary communication problem between Salesforce and
the mobile server prevented the message from being sent. Try
again later.
Unable to send message
The selected mobile user never registered a device, so therefore
the message could not be sent.
User has no mobile device
Erasing Mobile Data
User Permissions Needed
"Manage Mobile Congurations"To delete the mobile data on a device:
A mobile device activated by a Salesforce user contains both the mobile client application and a set of the user's Salesforce
data. An administrator can remove the data from a device without uninstalling the mobile application. This is an effective
security tool when a user misplaces his or her device. You also must erase a device's data if you plan to give it to another user.
To erase the Salesforce data on one or more mobile devices:
1. Navigate to the Mobile Devices and Users page or the Mobile Device page:
Click Setup Mobile Administration Mobile Users and Devices. From the list view, you can select multiple
devices at one time.
Click Setup Manage Users Users. Click Edit next to a user's name, and then click the device address in the
Assigned Mobile Devices related list.
2. Click Erase Data, and then click OK.
Salesforce attempts to send a message to the mobile devices to erase the data.
Erase Data Results
After Salesforce sends the message to the mobile devices to erase data, a results page provides information about the status of
each message. The table below describes the three possible outcomes:
DescriptionResult
The mobile server has sent the message to the device.
Salesforce cannot detect if the message was received by the
device.
Message successfully queued
A temporary communication problem between Salesforce and
the mobile server prevented the message from being sent. Try
again later.
Unable to send message
The selected mobile user never registered a device, so therefore
the message could not be sent.
User has no mobile device
29
Managing Mobile Devices
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