Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - - Bedienungsanleitung PDF herunterladen (Seite 83)

Possible cause Possible solution

4. In the Use dynamic ports or specify SQL port field, type the correct port

number.

5. Click OK.

6. In the Windows Services, restart the services for the BlackBerry Enterprise

Server Express component.

The BlackBerry Administration Service

and BlackBerry MDS Connection

Service are configured to use an

incorrect static port number when they

connect to the BlackBerry

Configuration Database.

Configure the component to use the correct port number.

1. On the computer that hosts the BlackBerry Enterprise Server Express

component, on the taskbar, click Start > All Programs > BlackBerry

Enterprise Server.

2. Right-click BlackBerry Server Configuration and select Run as

administrator.

3. On the Database Connectivity tab, clear the Use dynamic ports or specify

SQL port check box.

4. In the Use dynamic ports or specify SQL port field, type the correct port

number.

5. Click OK.

6. In the Windows Services, restart the services for the BlackBerry Enterprise

Server Express component.

You cannot access the BlackBerry

Administration Service

Possible cause

The computer that hosts the BlackBerry Administration Service has more than one NIC and the production NIC is not first

in the bind order in Windows network settings as it must be for you to access the BlackBerry Administration Service.

Possible solution

On the computer that hosts the BlackBerry Administration Service, in the Windows network settings, verify that the

production NIC is first in the bind order. For more information, visit www.blackberry.com/btsc to read article KB18190.

Upgrade Guide Troubleshooting the BlackBerry Enterprise Server Express upgrade process

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Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - - Bedienungsanleitung Seite 83